Fire & Ice, Massage by Velvete - Policy and Procedures
Fire and Ice - Massage by Velvete "Healing is Within"

 Fire & Ice
Enhancing the Mind, Body, and Spirit

Fire & Ice
Policy and Procedures
 
1.        All cancellations require 24 hour advance notice to avoid charges. Appointments cancelled with less than 24 hours notice will be charged ½ the rate of the scheduled session.  Clients who are a no-show for a session will be charged the full rate of the scheduled session.  Missed appointment charges must be paid prior to rescheduling. Clients who have been a no-show twice will not be scheduled for future services.
2.        Delays do happen. With respect to the client who follows you and our therapists, your session will end at the scheduled time and no discount will be given.  For example, if you are running 15 minutes late and have scheduled a 1 hour session, your massage will be for the remaining 45 minutes and you will be charged for the full hour reserved.
3.         You are given 5 minutes before your session to prepare and 5 minutes after your session to dress. This time is factored into your session (ie: an hour session is 50 minutes hands on allowing 5 minutes before and 5 minutes after for the client to prepare and communicate with the therapist). Please be mindful of those who follow you and adhere to the time guidelines. If additional time is required, please let us know when booking your appointment so that we can make you aware of additional charges and schedule the next client accordingly.
4.        It is the responsibility of the client to let the therapist know if the pressure needs to be adjusted at any time during the massage.  The therapist is unable to make adjustments or know your needs unless you express them.
5.        Please silence your cell phone upon entering the clinic.
6.        All clients must prepare for their session behind closed doors and only after the therapist has left the room.  After the session, please make sure that you are completely dressed (including jewelry and shoes) before leaving the therapy room.
7.        Please do not smoke or apply heavy colognes or perfumes prior to your session. 
8.        No cash refunds will be made under any circumstances to those who purchase sessions or packages.  Under special circumstances, unused portions of packages may be transferred and used as gift certificates, but the expiration date of the package will still apply. Any unused package sessions expire 1 year after purchase date. 
9.        No cash refunds will be made to those who purchase memberships. If you decide to cancel your membership, all discounted services you received as a member will be charged at full price and any remaining funds from  your membership purchase will be made available to you as a credit for services.  You will have a 60 day period with which to use these services after cancellation. Memberships are non transferable. 
 
It is our pleasure to provide you with such a valuable service.